Privacy Policy

iPuzzleLab (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you visit or purchase products from the iPuzzleLab website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect certain information, including:

Information you provide to us

This may include:

Your name
Email address
Billing information
Purchase and order information
Information you provide when contacting us
Any other information you voluntarily provide to us

Payment information

Payments may be processed through third-party payment providers such as Stripe, PayPal, Apple Pay and Google Pay.

We do not directly store your full credit or debit card number on our systems. Payment information is handled by the relevant payment provider according to their own privacy policies and security practices.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Provide access to your purchased digital PDF files
Send your purchase confirmation and download information
Respond to customer enquiries
Provide customer support
Maintain and improve our website
Prevent fraud, misuse or unauthorised activity
Comply with legal and regulatory requirements
Send promotional or marketing communications where you have chosen to receive them

3. Digital Product Downloads

iPuzzleLab sells digital PDF products only.

When you purchase a product, we may use your email address and order information to provide you with access to your purchased PDF through our website and/or by email.

Your purchase information may be retained so that we can provide customer support and maintain records of your transaction.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember certain preferences
Understand how visitors use our website
Improve website performance
Help us understand website traffic
Support advertising or marketing activities where applicable

You may be able to control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

5. Third-Party Services

We may use third-party services to operate our website and business, including services for:

Website hosting and e-commerce
Payment processing
Digital product delivery
Email communications
Website analytics
Security and fraud prevention

These third-party providers may process information in accordance with their own privacy policies.

Examples may include Wix, Stripe, PayPal, Apple Pay and Google Pay, depending on the services enabled on our website.

We recommend reviewing the privacy policies of these providers for more information about how they handle personal information.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business, process payments, provide digital downloads, communicate with customers, maintain our website, prevent fraud or comply with legal obligations.

We may also disclose information where required or permitted by law.

7. Marketing Communications

If you choose to subscribe to marketing communications from us, we may send you information about new products, promotions, offers or updates.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us.

8. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing customer support, maintaining transaction records, resolving disputes and meeting legal or accounting requirements.

When information is no longer required, we may delete or securely dispose of it where reasonably possible.

10. Your Privacy Rights

Depending on applicable Australian privacy laws, you may have rights relating to your personal information, including the ability to request access to or correction of information we hold about you.

If you believe information we hold about you is inaccurate, you may contact us and request that it be corrected.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

12. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The updated version will be posted on this page with the revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on the iPuzzleLab website.

iPuzzleLab
Website: iPuzzleLab.com